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Support

Frequently Asked Questions

Does CrowdPass Allow an Upload of a Covid Vaccine Outside of the United States?
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Yes, we accept all vaccination cards recognized by the World Health Organization.
How Secure Is Someone’s Data and Information On CrowdPass?
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We have security policies in place to support, handle, and secure customer data. Customer data is also encrypted at rest and in transit. Sensitive health information is also permanently deleted from our systems after screening is complete (following a grace period).
My Submission Has Been Rejected Because I Uploaded the Wrong/Unqualified Document. What Should I Do?
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Please follow the link in the rejection email to reupload your document. If you have any questions on why you were rejected, please email: support@crowdpass.co with your full name, full event name, and the submission. Our team will get back to you within 24 hours!
My Account Name Is Wrong and Does Not Reflect My Legal Name. How Can I Update It?
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Please login to your account > click the icon on the top right > click account > click the pencil icon in the profile details to make any changes.
Do I Really Need to Complete the Health Screening Form Myself or I Can Just Email Your Team My Document?
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Yes, you do need to upload your proof of documentation through the link sent you by the event organizer. If you experience any difficulties, please email our support team: support@crowdpass.co with your full name, full event name, and the document.
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