Support
Frequently Asked Questions
Does CrowdPass Allow an Upload of a Covid Vaccine Outside of the United States?
Yes, we accept all vaccination cards recognized by the World Health Organization.
How Secure Is Someone’s Data and Information On CrowdPass?
We have security policies in place to support, handle, and secure customer data. Customer data is also encrypted at rest and in transit. Sensitive health information is also permanently deleted from our systems after screening is complete (following a grace period).
My Submission Has Been Rejected Because I Uploaded the Wrong/Unqualified Document. What Should I Do?
Please follow the link in the rejection email to reupload your document. If you have any questions on why you were rejected, please email: support@crowdpass.co with your full name, full event name, and the submission. Our team will get back to you within 24 hours!
My Account Name Is Wrong and Does Not Reflect My Legal Name. How Can I Update It?
Please login to your account > click the icon on the top right > click account > click the pencil icon in the profile details to make any changes.
Do I Really Need to Complete the Health Screening Form Myself or I Can Just Email Your Team My Document?
Yes, you do need to upload your proof of documentation through the link sent you by the event organizer. If you experience any difficulties, please email our support team: support@crowdpass.co with your full name, full event name, and the document.
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Photo Booth FAQ
Frequently asked questions: Photo Booths
Everything you need to know about the CrowdPass Photo Booth!
Can I utilize our own custom branding or frame?
Yes! You can design branding for the photo booth stand as well as design custom frames for the photos.
How do we get our Photo Booth for our event?
CrowdPass will ship out your Photo Booth, prior to your event. They come in a robust shipping case and are super easy to set up. You will get instructions on how to from your CrowdPass rep.
How do RFID NFC wristbands work with the Photo Booth?
CrowdPass's innovative RFID NFC technology allows you to a pair a wristband to each attendee. When they take a photo, they simply to the Photo Booth NFC reader and their email is automatically added.
Are the photos high quality?
Yes! CrowdPass booths come in 2 options, an iPad Pro with a high quality facing front camera or an iPad Pro + a DSLR camera for extremely high quality professional photos.
Do we need to add lighting or a back drop?
Each CrowdPass Photo Booth comes with an integrated LED Ring Light. We can also add additional lighting to ensure the photos are well lit and match your events aesthetic.
Ready to upgrade your next event?
Get in touch with us for a hassle free and quick event quote! Our CrowdPass account reps are standing
by to help take your event to the next level.
by to help take your event to the next level.
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