Frequently Asked Questions

Have A Question? Click On The Question You Have Below.

Why I Can’t Click Submit For My Health Screening Form?

‍If you’re having trouble clicking the SUBMIT button (aka button not lighting up), chances are you have missed one of the required fields while completing your health form which would prevent one from submitting the health form to our system. Please double-check and ensure that you have completed the following components:

1. Tick on the box next to the waiver as a way of confirming that you have read and accepted all conditions in the waiver.

2. Answer all screening questions (yes/no). Failure to not answer any question would block the submit button.

3. Actually select whether you will provide vaccination record proof or negative testing results. Not selecting one of the options would prevent the upload/camera option to appear for you to upload or take a picture of your document.

4. If you choose to provide vaccine proof, beside uploading the document, you are required to also provide more information regarding your vaccine type and date of each dose. We recommend selecting the date from the calendar GUI rather than manually inputting it as format issues might occur and prevent our system from recognizing the field as being completed.

P/s: Sometimes switching to a different browser would fix the issue too. On the other hand, if your issue persists, feel free to reach out to our support team directly at support@crowdpass.co with a screenshot of your issue and our team will help you as soon as possible.

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Do I Really Need to Complete the Health Screening Form Myself or I Can Just Email Your Team My Document?

For potential future contact-tracing purposes, we prefer each attendee to submit this proof via health form submission while completing his/her health screening questions.

‍It should only take a quick 30 seconds to complete this form but the result is that we can safely store your health data in our system until the disposal period (28 days after the event) and ensure a safe environment for your event. 

However, if you are really having trouble completing the form yourself or need assistance to submit for people who don’t have their own email addresses (children and elders), you can also email your information and answers to the screening questions to our secure portal at secure@crowdpass.co.

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I Accidentally Uploaded the Wrong Document For My Previous Submission. How Can I Fix It?

You can log back into your CrowdPass account to correct your document. Either through the same link in the communication email last time or through this link https://app.crowdpass.co/signin (Please select "Attendee" tab).  Then click on "EDIT" to re-upload your document.  If the page is stuck or doesn't let you to SUBMIT, refresh the page and try again.

If that doesn't work, feel free to also send correct vaccine card/negative Covid test result to our secure portal: secure@crowdpass.co

Am I Approved ? How Can I Check?

If your submission has been approved, you should have already received the approval email with attached QR code. Sometimes our CrowdPass email gets filtered to Promotions, Update, or Spam folders so try looking for that email in your mailbox again.
If you still can't find that email, you can also log back into our CrowdPass system at https://app.crowdpass.co/auth/signin to view your submission status. If your submission were indeed approved, clicking on YOU WERE APPROVED button would direct you to your approval QR code. Please remember to take a screenshot (as offline record) for an easy checking experience at the event entrance

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My Account Name Is Wrong and Does Not Reflect My Legal Name.How Can I Update It?

You can log back into your CrowdPass account to correct your document. Either through the same link in the communication email last time or through this link https://app.crowdpass.co/signin (Please select "Attendee" tab). 

‍Then hover your mouse over the person icon and select ACCOUNT.  Click on EDIT to edit any information you want and finally select SAVE. 



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My Submission Has Been Rejected Because I Uploaded the Wrong/Unqualified Document.  What Should I Do?

First, please make sure that you (and your accompanying guest(s)) have used a unique email address to register and complete a health screening form separately.  Group registration under one account is currently not supported by our system as we want to make sure that each guest can receive a separate QR code to make the check-in process easier for your event host.

Failure to do so will result in rejection of your submission.  We will only change the decision to approval and give you the clearance for the event if you edit your previous submission or complete a new submission with the correct document.

To edit your previous submission, you can log back into your CrowdPass account to correct your document. Either through the same link in the communication email last time or through this link https://app.crowdpass.co/signin (Please select "Attendee" tab).  Then click on "EDIT" to re-upload your document.  If the page is stuck or doesn't let you to SUBMIT, refresh the page and try again.
If that doesn't work, feel free to also send correct vaccine card/negative Covid test result to our secure portal: secure@crowdpass.co

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How Secure Is Someone’s Data and Information On CrowdPass?

Data security is CrowdPass’s top priority.  We have partnered with two amazing companies to ensure the highest level of security for all of our clients and their event attendees: MedStack and Securicy.  

MedStack is a great HIPAA-compliant platform that delivers built-in privacy and security protocols that cover all typical healthcare industry practice on personal data such as encryption, certificate and key management, backups, monitoring and logging.  With MedStack’s secure solution, CrowdPass can safely host attendee’s health screening process as well as storing these medical data from the contact-tracing period (28 days) until the disposal period (after 28 days).  Therefore, all the information collected from each user will only be accessed internally for health-screening purposes and contact-tracing purposes.

On the other hand, we utilize Securicy for constant quality control of our system security.  Securicy is an information security management platform for businesses from start-up to large enterprises.  The Securicy platform uses industry-leading best practices to generate information security policies for our web application CrowdPass and automatically create implementation tasks.  They frequently audit our system such as with penetration tests to evaluate our security level and provide tools, resources, and advice for building and maintaining our security compliance.

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