Frequently Asked Questions

Q: My Submission Has Been Rejected Because I Uploaded the Wrong/Unqualified Document.  What Should I Do?

First of all, please make sure that you (and your accompanying guest(s)) have used a unique email address to register and complete a health screening form separately.  Group registration under one account is currently not supported by our system as we want to make sure that each guest can receive a separate QR code to make the check-in process easier for your event host.

Failure to do so will result in rejection of your submission.  We will only change the decision to approval and give you the clearance for the event if you edit your previous submission or complete a new submission with the correct document.


To edit your previous submission, you can log back into your CrowdPass account to correct your document. Either through the same link in the communication email last time or through this link https://app.crowdpass.co/signin (Please select "Attendee" tab).  Then click on "EDIT" to re-upload your document.  If the page is stuck or doesn't let you to SUBMIT, refresh the page and try again.


If that doesn't work, feel free to also send correct vaccine card/negative Covid test result to our secure portal: secure@crowdpass.co



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